Terms and Conditions
Should a participant have any complaints about the challenge, they must make it known to the staff of Snow and Paddles at the time. If at the end of the challenge you feel that the complaint has not been properly dealt with, the participant must notify snow and paddles in writing no later than 7 days after the event.
Challenge participants are solely responsible for arranging and must be in possession of a valid passport (where applicable). Information is given on these matters or related items (clothing, climate, baggage, personal gear etc) in good faith but without responsibility on the part of Snow and Paddles.
Alterations and Cancellations by Snow and Paddles
Snow and Paddles will make every effort to adhere to the planned itinerary and programme. Snow and Paddles reserves the right to modify or cancel any particular activity.
Snow and Paddles cannot be held liable for any consequences of strikes, industrial action, wars, riots, sickness, quarantine, government intervention, weather conditions war, sale of land by owner etc or any other untoward circumstances, acts of God, or aviation technicalities.
In the event of a course cancellation due to Snow and paddles own reasons not included in the above mentioned participants will be refunded the full amount of monies paid.
The deposit is non refundable should you falter on our agreement.
A proportion of this is used within our financial bonds that are legally required.
UK based courses
The following refunds will apply, post deposit amounts paid.
UK based coursesThe deposit is non refundable should you falter on our agreement.
A proportion of this is used within our financial bonds that are legally required.
The following refunds will apply, post deposit amounts paid.
We will automatically assume that if full payments are not paid within 8 weeks prior the departure date, we will assume you are not attending, therefore your place will be allocated to another participant and your place will be lost.
The deposit or the full price is required when you agree to these terms and have sent them back to us, however if you book within the eight weeks departure date the full price has to be paid during the booking. If we cannot accept your payment due to availability then a full refund will be given within fourteen days of the initial booking.
If your booking has been accepted then you the customer is liable for the full payment eight weeks before the departure date.
If the customer cannot attend the course/expedition and has to cancel within the eight weeks of commencement of the course/expedition they forfeit the balance paid and are liable for the balance to be paid.
The unpaid monies that you are liable for may be passed to a third party debt collection company. This is why travel insurance is mandatory and you are advised to take out a policy to cover you for unforeseen cancellation prior your departure date.
Bookings
Provisional bookings do not hold firm until a deposit or the full amount of monies is received by Snow and Paddles. Full payment must be received at least 8 weeks prior to the UK course commencement date, and 8 weeks prior any overseas course commencement date.
Safety
There are certain hazards involved with these challenges and the snow and Paddles accepts no responsibility for negligent acts or omissions by its staff in respect of claims arising as a result of death, bodily injury, or illness caused to the participant. Snow and Paddles does not accept liability for death, bodily injury or illness in other cases.
Health and fitness
It is essential before embarking on a challenge that the participants are fit enough to undertake such activities. If you have a medical condition or history Snow and Paddles strongly recommends that you seek advice from your doctor. This information must in turn be added to the medical form and a member of Snow and Paddles must be informed.
Snow and paddles cannot be held responsible for injuries such as frost nip, frost bite hypothermia or hyperthermia, sunburn as these are self inflicted injuries.
Any information given to Snow and paddles will be strictly confidential. Snow and paddles cannot be held responsible for any illness or injury as a result of an ongoing medical condition.
If in doubt participants should contact staff of Snow and paddles to discuss the requirements. Participants should be aware that medical assistance is rarely available in the remoter regions visited by Snow and paddles.
Age
Course participants (hereinafter referred to as customer) must be at least 18 years of age at the course commencement date. (unless part of a school group with the schools teaching staff members attending) or on a open course a parent or guardian must attend the course/trip as well.
Conduct and etiquette
Members of Snow and paddles will do all in their power to solve problems to the benefit of the group as a whole. They may require an individual to leave the group if they believe that the person’s health is at risk. If an illegal act has been committed, or they behave in a way to endanger the safety, enjoyment and welfare of the group, staff of Snow and paddles take such action, that the person will be asked to leave and make their way back to the UK at their own expense.
Environmental damage
The customer must respect the environment being utilised during the course period. The customer will be liable to any damage due to deliberate or negligent destruction caused to the environment or buildings or livestock. If as a result such damage occurs the customer shall be responsible for paying the reasonable costs.
if participant is found to have caused or is behaving in a malicious manner likely to cause such damage, they will be asked to leave the course or expedition.
Flights and delays
Most flights that you arrange with scheduled airlines will usually provide refreshments, meals or accommodation where there is any substantial flight delay and when this is possible to arrange. Snow and Paddles will not arrange these facilities if there is a delay at the outward or homeward points of departure if not offered by the airline.
Flight changes
Airlines may have to change aircraft without advance warning. You are asked to check carefully departure and check in times on your documentation when received to ensure that you arrive at the airport in sufficient time.
Passports and Visas and Health
You will be advised separately of any passports or visa requirements and any compulsory health requirements to enable you to participate in your travel arrangements. Please note that you will require a full British passport with at least 6 months unexpired at the date of return travel. For EC and other passport holders please contact Snow and Paddles for special requirements.
Snow and Paddles cannot be held responsible for any loss or damage to luggage and property; they are carried at the participant’s own risk.
Equipment provided for winter trips
You will pay the full price for the equipment lent to you if it is returned in a damaged condition or lost.
All of The equipment will be returned in the condition it was received at the end of the loaned period.
Damaged items will be paid within 14 days of the end of the trip.
Equipment Loaned:
1. Season 4 Sleeping Bag £200.00
2. Waterproof Bivvy Bag £80.00
3. Season 4 Roll Mat £25.00